Privacy policy

Last updated: May 8, 2026

This page explains what we collect, why we collect it, and how it’s used. Nothing unusual — just what’s needed to run the shop properly.

Wes Not There operates this store using Shopify. When you visit, browse, or make a purchase, we may collect certain information to provide and improve the experience. This Privacy Policy describes how we collect, use, and share your personal information when you interact with the site.

Personal Information We Collect or Process

When we refer to “personal information”, we mean data that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect the following types of information when you use the site:

  • Contact details — such as your name, email address, shipping and billing address, and phone number.
  • Payment information — handled securely by our payment providers. We don’t store full card details ourselves.
  • Order information — what you view, add to cart, purchase, return, or exchange.
  • Account information — if you create an account, this may include login details and preferences.
  • Messages — any information you share when contacting us.
  • Device and technical data — such as your browser, IP address, and how you access the site.
  • Usage data — how you browse and interact with the site.

Personal Information Sources

We collect personal information from a few different sources:

  • Directly from you — when you place an order, contact us, or enter your details on the site.
  • Automatically —through cookies and similar technologies when you browse or interact with the site.
  • From third parties — including Shopify, payment providers, and services we use to operate the store.

How We Use Your Personal Information

We use your personal information to:

  • Process and deliver your orders — including payments, shipping, and order confirmations.
  • Provide customer support — responding to questions, requests, or issues.
  • Improve the site — understanding how the site is used so we can make it better.
  • Prevent fraud and keep things secure — detecting and preventing misuse of the site.
  • Send updates (if you’ve opted in) — such as order updates or occasional emails.

How We Disclose Personal Information

We only share your personal information when necessary to run the shop:

  • Service providers — including Shopify, payment providers, and delivery partners, who help us process orders, payments, and shipping.
  • Legal requirements — if required to comply with laws, regulations, or legal requests.
  • Protection and security — to prevent fraud, misuse, or protect our rights.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify, which provides the platform that allows us to sell our products.

When you visit or make a purchase, some of your information is processed by Shopify to operate the store, process payments, and improve their services. Shopify may process data outside your country as part of providing its services.

You can read more about how Shopify handles your data in their Privacy Policy: Shopify Consumer Privacy Policy

Third Party Websites and Links

Our site may include links to third-party websites or services.

If you follow those links, their privacy policies and terms will apply. We’re not responsible for how those sites handle your data.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from them.

If you believe a child has provided us with personal information, please contact us and we’ll remove it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no system is completely secure.

We keep your information only as long as necessary to operate the store, meet legal requirements, and resolve any issues or disputes. When it’s no longer needed, we delete or anonymise it.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Access  — to request a copy of the information we hold about you.
  • Correction — to update or fix inaccurate information.
  • Deletion — to request that we delete your information.
  • Portability — to receive your data in a usable format.

You can also opt out of marketing emails at any time using the unsubscribe link in those emails.

If you’d like to exercise any of these rights, you can contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how your personal information is handled, please contact us and we’ll do our best to resolve it.

You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed outside your country, including by the service providers we use to operate the store (such as Shopify).

When this happens, we rely on appropriate safeguards to protect your information in line with applicable laws.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page, along with the date it was last updated.

Contact

If you have questions about this policy or how your data is handled, you can contact us at: hey@wesnotthere.com.